Effective Date: Add Current Date
At Service Review, we value the privacy and trust of our users, including Business Owners and Customers. This Privacy Policy outlines how we collect, use, protect, and share your information when you use our platform to write, manage, or respond to service reviews and ratings. By using Service Review, you agree to the practices described in this policy.
We collect two types of information from our users:
a. Information Provided by Business Owners
Business Name, Address, and Contact Details.
Company Website URL (if applicable).
Business Description, Services, and Products Offered.
Login Credentials (Email and Password).
b. Information Provided by Customers
Review Content, Ratings, and Comments.
Media Uploads (Images or Videos) (if any).
c. Automatically Collected Information
IP Address and device information.
Browser Type and operating system.
Pages visited and time spent on our platform.
How We Use Your Information
We collect your information to:
Facilitate Reviews and Ratings – Allow customers to submit reviews, ratings, and feedback on business services.
Display Business Information – Showcase business details to customers seeking service providers.
Improve Platform Performance – Monitor and analyze platform usage to improve user experience.
Communication Purpose – Respond to queries, complaints, or feedback from both business owners and customers.
Fraud Prevention – Prevent fraudulent activities and ensure platform security.
Promote Services – Occasionally promote businesses based on their high ratings and positive feedback.
How We Protect Your Information
We ensure your information is protected by:
Data Encryption – All data transferred between the website and users is encrypted using SSL (Secure Socket Layer).
Restricted Access – Only authorized personnel have access to user information.
Secure Servers – Data is stored on highly secured servers with firewall protection.
User Authentication – Business owners are required to verify their email before accessing their dashboard.
We do not sell, rent, or trade your personal information to any third-party organization. However, we may share information in the following scenarios:
Customer reviews and ratings may be shared publicly to promote transparency.
Business owners may access customer feedback to respond or improve their services.
Business details, services, and customer ratings may be displayed publicly for transparency.
Customers may receive responses from business owners regarding their feedback.
We may disclose your information if required by law, court orders, or government regulations.
You have the following rights regarding your personal data:
Edit or Update Business Details anytime from the dashboard.
Respond to Customer Reviews publicly or privately.
Request Data Deletion if the business account is no longer in use.
Edit or Delete Reviews posted on any business profile.
Request Account Deletion anytime by contacting us.
Control Notifications for business responses or promotional emails.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Track Website Traffic and user behavior.
Improve User Experience by storing preferences.
Measure Ad Performance for business promotions.
You can control or disable cookies from your browser settings.
We retain your data as long as:
Your Account is Active or until you request deletion.
Business Profiles Exist with customer reviews and ratings.
Legal Obligations require us to retain specific information.
Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before submitting any information.
Our platform is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover any information collected from children, it will be deleted immediately.
We may update this Privacy Policy from time to time. Any changes will be communicated through our platform or via email. Your continued use of Service Review after policy updates indicates your acceptance.
For any questions, concerns, or data-related requests, please contact us at:
Email: [support@servicereview.com.au]
Stay Transparent. Build Trust. Grow Your Business.
If you're a business owner, we encourage you to respond to customer feedback actively to enhance your service quality. If you're a customer, feel free to share honest reviews to help businesses grow.
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